Starla

Refunds for classes and events will be granted should you choose to cancel your enrollment in a class or event within an appropriate time frame. Requests for cancellations must be made in writing and approved. All cancellations will be subject to an admin fee of $50 which will be deducted from the refunded amount. Cancellation and admin fees will be applied as follows, without exception:

• One (1) month prior to start date – a full refund will given with a $50 admin fee applied only if request for cancellation has been made at least one month from start of class.
• 14 days or more to start date – a 50% refund will be given and the $50 admin fee applied only if request for cancellation has been made at least two weeks from start of class.
• Under 14 days to start date of class – non-refundable, non-transferable.

Once class has begun there are no refunds, and you forfeit the remaining number of classes should you leave class for any reason. The value of the remaining classes can not be transferred to any alternate class or private instruction. If, for any unforeseeable reason the class schedule requires adjustment or a single class is cancelled, the session shall be extended to compensate for the cancelled class. Refunds for any such class,  in whole or in part, will not be given.

Class date & time are subject to change without notice.

Special Events (sanctioned competitive events) may have unique refund policies. Should this be the case, all refund policies will be listed in the event details should they differ from the above listed policies. Please read them prior to registration.

Shipping a Puppy Is Very safe: See Below Details.

Shipping a puppy by itself to a new location always sounds cruel and embarrassing, but actually I think it is harder for us than the puppy(s). With my many years of shipping experience, I know for a fact that all of the pups are well taken care of. So if you stop and think about it, the airlines are not going to mistreat the puppy(s) for fear of lawsuit and customer dissatisfaction. I tape puppy(s) food and feeding instructions to the top of the crate and put frozen water in the crate, so it will gradually thaw out for the puppy(s) and the puppies are offered food along the ride.

The average flight is approximately 4 to 6 hours. I always ask about any delays or layovers and know the exact times and departures of the flights, so I know where the pup is and am able to give you the information as well.

The pup will arrive the same day as it is sent–usually a few hours. I have a big fluffy bed of shredded newspapers in the crate for the puppy(s) to nestle in and usually a pig’s ear chew (they love them), and a toy or sock with my scent on it–to help the pup feel secure.